Terms of Service

Last updated: 23 April 2026

These Terms of Service ("Terms") govern your access to and use of Immersia, a real-time tour-sync service operated by Touchdown LA ("we", "us", "our"). By creating an account or using the service, you agree to these Terms.

1. Using the service

You must be at least 18 years old and provide accurate information when creating your account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

2. Subscriptions and billing

Paid plans are billed monthly or annually in advance through Stripe. You may cancel at any time from your account page; access continues through the end of the current billing period. Refunds are issued at our discretion. Prices may change with at least 30 days' notice.

3. Your content

You retain ownership of the images, videos, and other media you upload. You grant us a limited license to host, display, and transmit that content for the purpose of operating the service on your behalf. We do not sell or share your content with third parties.

4. Acceptable use

You may not use Immersia to host unlawful content, infringe intellectual property, transmit malware, or attempt to disrupt the service. We may suspend or terminate accounts that violate these rules.

5. Service availability

We aim for reliable uptime but do not guarantee uninterrupted service. Scheduled maintenance, outages of underlying providers (Firebase, Stripe), and force majeure events can affect availability.

6. Liability

The service is provided "as is" without warranty. To the fullest extent permitted by law, our aggregate liability is limited to the amount you paid us in the twelve months preceding the claim.

7. Changes

We may update these Terms from time to time. Material changes are announced by email or in-app notice at least 14 days before taking effect.

8. Contact

Questions? Email hello@touchdown-la.com.