Privacy Policy

Last updated: 23 April 2026

This Privacy Policy describes how Touchdown LA ("we", "us") collects, uses, and protects information when you use Immersia.

1. What we collect

When you sign up we collect your email address and an account identifier. If you subscribe to a paid plan, Stripe collects and stores your payment details — we never see your card number. We also collect the media you upload (images, videos), and we log basic usage events (page views, errors) for reliability through Google Analytics.

2. How we use it

We use your information to operate the service: authenticate you, run your tours, bill your subscription, send transactional email (welcome, receipts), and investigate technical issues. We do not use your information for advertising, and we do not sell it.

3. Who we share it with

We share data only with providers who operate the service on our behalf: Google Firebase (authentication, database, storage, hosting), Google Analytics (usage events), Stripe (billing), and Resend (transactional email). These providers are bound by their own privacy and security commitments.

4. Guest data

When a guest joins a tour via QR code, they may optionally provide their email address. This email is shared only with the tour host for follow-up communication and is subject to the host's retention period as defined by their subscription plan. Guests who do not provide an email join using an anonymous session — we do not collect their name or device identifiers.

5. Retention

Account and media data are kept as long as your account is active. When you close your account we delete your media and host record; session history and invoices are retained for legal and tax purposes.

6. Your rights

You may request a copy of your data, correction of inaccuracies, or deletion of your account at any time. Email hello@touchdown-la.com.

7. Security

Data is encrypted in transit (HTTPS) and at rest on Firebase and Stripe infrastructure. We follow standard access controls and audit logging.

8. Children

Immersia is not directed to children under 13 and we do not knowingly collect their information.

9. Changes

We may update this policy. Material changes are announced by email or in-app notice at least 14 days before taking effect.

10. Contact

Privacy questions: hello@touchdown-la.com.